Return Policy

Return Policy for KEY BRITAIN

At KEY BRITAIN, we strive to provide the best shopping experience for our valued customers. We appreciate your feedback and always aim to ensure your complete satisfaction with the products you purchase. Due to the digital nature of the products we offer, our return policy differs from those for physical products. Below are the details of our return policy:

1. Returns and Refunds:

Since all products we offer are downloadable immediately after purchase via email or WhatsApp, we do not accept returns or exchanges once the product has been delivered.

If there is an issue with the product (such as a download problem or the product not functioning as described), please contact us within 48 hours of receiving the product via email or WhatsApp.

2. Exceptions:

If the product was sent to the customer incorrectly or if there was a mistake in delivering the product (such as sending the wrong product), we will correct the error by sending the correct product immediately at no additional cost.

3. Defective Products:

If a technical issue or defect is found in the product after receiving it, please contact us within 48 hours of receiving the product, and we will resolve the issue either by sending a replacement product or providing technical support.

4. Responsibility:

The customer is responsible for ensuring the accuracy of the information entered (email or WhatsApp number) during the purchase process to avoid any issues with product delivery.

5. Contact Methods:

Customers can reach out to us via email or WhatsApp for any return requests or product inquiries.

We appreciate your support, and if you need assistance or have any questions about our return policy, please feel free to contact us.

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This policy is subject to change based on business needs or future requirements.